Admin Executive Order Processing

Order Processing Process daily e-commerce orders from online platforms and websites. Perform data entry and system updates for all customer orders received by the Company. Update order status, tracking numbers, delivery progress, and shipment information accurately. Monitor and manage operational emails when necessary. Prepare Delivery Orders (DO), invoices, and Credit Notes (CN) accurately and in a timely manner. Communicate with customers or internal stakeholders for order clarification when necessary. 2. Order Fulfilment, Picking & Packing Process and manage incoming online and offline orders accurately and efficiently. Prepare picking lists, and packing lists for order fulfilment. Perform picking, packing, labelling, and loading activities to ensure accurate and timely order dispatch if necessary. Support fulfilment operations during peak periods and high-volume order days. Coordinate and monitor stock movement for inbound, outbound, transfers, returns, and adjustments. Support monthly inventory closing, stock reconciliation, and inventory accuracy activities. Assist in periodic stock counts and inventory verification exercises. 3. Logistics & Delivery Coordination Coordinate with Third Party Logistics (3PL) providers on parcel collection, shipment arrangements, and delivery scheduling. Arrange domestic deliveries and coordinate pick-up and drop-off activities with logistics partners. Liaise closely with warehouse and logistics teams to ensure smooth order fulfilment and delivery operations. Monitor delivery status and assist in resolving delivery-related issues when required. 4. Documentation & Administrative Support Maintain accurate filing and documentation for Delivery Orders (DO), invoices, picking lists, packing lists, and related operational records. Process customer Credit Notes and related operational documentation accurately. Prepare and hand over completed delivery documents to the Accounts Department for processing. Ensure operational records and system data are updated promptly and accurately. 5. Cross-Functional Coordination & Operational Support Work closely with warehouse, logistics, sales, customer service, and related departments to support operational efficiency. Coordinate return, exchange, resend, and order issue resolutions with relevant departments. Support continuous improvement initiatives to enhance fulfilment workflow and operational processes. Coordinate and support intercompany billing by preparing the necessary operational documents. Requirements Malaysian citizen Possess Diploma or below in Business Administration, Accounting or related fields. At least 1 year of experience in operational support, order processing etc. Fresh graduate is also welcomed. Familiar with handling delivery orders, invoices, stock movement or relevant documentation. Computer literacy, including Microsoft Office Suite Details-oriented and open for exploring new knowledge/task Well-written and verbal in English, Mandarin and Malay. Possess own transportation (at Bukit Serdang, Seri Kembangan, Selangor area) BENEFITS: Entitled to EPF/SOCSO/EIS contribution Entitle to all leave benefits (annual leave, medical claim, marriage leave, birthday leave etc) during probationary period Career Advancement Opportunities Positive and cheerful company culture Free parking Dress code: Smart Casual