Senior Barista

Experience, Technical Knowledge & Functional Skills - Minimum 2–3 years of experience as a Barista in a café or F&B environment. - Strong coffee knowledge with hands-on experience in coffee preparation, beverage making, and maintaining consistent product quality. - Proficient in operating espresso machines, grinders, and other bar equipment, including basic calibration and troubleshooting. - Familiar with POS systems, cashiering, menu knowledge, beverage standards, and service procedures. - Good understanding of food hygiene, safety, and cleanliness standards. - Customer-oriented with a friendly, positive attitude and excellent customer service skills. - Good communication and interpersonal skills with the ability to work effectively in a fast-paced environment. - Responsible, reliable, and able to work both independently and as part of a team. - Ability to guide, mentor, and train junior baristas, ensuring consistency in coffee preparation and service standards. - Willing to learn and committed to long-term career growth. - Able to communicate well in English and Bahasa Malaysia. Ability to speak Chinese will be an added advantage. Working Conditions - Shift-based work, including weekends and public holidays. - Fast-paced café environment with prolonged standing. - Hands-on role involving continuous customer interaction and beverage preparation. - Occasional support required during peak periods or special promotions. Requirements A) Customer Service - Greet customers courteously and attend to their orders in a timely and professional manner - Assist customers with menu recommendations, detailed product information, and service-related inquiries - Handle cashiering duties accurately, including order processing and payment handling B) Front-of-House Operations - Support daily café operations including order taking, food and beverage serving, and table clearing - Maintain cleanliness and tidiness of the dining area, counter, and front-of-house equipment - Follow outlet SOPs, service standards, and hygiene requirements at all times C) Team Support - Collaborate with outlet team members to ensure smooth café operations - Follow work schedules and instructions assigned by outlet supervisor - Guide and support Baristas and Barista Trainees in beverage preparation and service standards D) Beverage Preparation & Bar Operations - Prepare coffee and beverages to a high professional standard, ensuring consistency and quality - Oversee beverage preparation processes and ensure adherence to café recipes and standards - Perform basic calibration, equipment checks, and bar setup to support consistent output - Maintain cleanliness, organization, and hygiene of the bar area and equipment E) Compliance & Other Duties - Comply with food safety, hygiene, and workplace safety standards - Any other duties as assigned by the Supervisor, Bar Manager, or Outlet Manager