Sales Operations Associate

Responsibilities: - Support sales team through active follow ups via email, call and message on multiple platforms. - Coordinate client appointments directly onto our sales team calendars. - Respond to inbound leads and guide them through initial inquiries. - Work efficiently and independently, delivering good results against key performance indicators (productivity), supporting our sales team in driving new businesses. - Manage vendor onboarding and invoicing documentations for all client bookings. - Monitor payment timelines and ensure timely payments for all client bookings. - Maintain accurate prospect and client records within all relevant systems. Requirements: - Minimum 2 years of work experience in sales development, customer success or account coordination role for B2B media companies, marketing or advertising agencies. - Fluency in both written and spoken English is required for this role. - Proficiency in Mandarin (spoken and written) is highly preferred. - Exceptional communication skills, where you love being on the phone and writing emails. You know how to be highly persistent without being rude. - Strong organisational skills, of which you can jump from a sales follow up to a billing follow up without losing track of details. - Great desire to learn, and have strong interest in the fintech industry and digital marketing. - Proactive, self-driven, result-oriented mindset with a passion for sales and marketing. - Familiarity with Customer Relationship Management (CRM) tool like HubSpot or similar. - Proficiency with word and spreadsheet software. - Must be based in Malaysia or fully aligned with the GMT+8 timezone.