Housekeeping Supervisor

Responsibilities: - Allocate daily work and any special assignment to the staff. - Attend daily briefings and take note of the special attention items for the guests. - Conduct briefings with the room attendants and ensure they execute the special requests. - Check vacant, clean rooms on the report and report any discrepancies both to housekeeping for assignment and to the hotel duty manager for investigation. - Check regularly the progress of each assignment and to assist when necessary to ensure rooms are ready prior to the arrival of the guest. - Ensure the own work and the work of the room attendants supervised, are completed at the end of the shift. - Do any ad hoc task as assigned by superior. - Maintain proper records of housekeeping activities, inspections, and inventory. - Ensure compliance with company policies, health and safety regulations, and building management requirements. - Assist with scheduling staff shifts and managing manpower during peak periods. - Handle housekeeping-related guest concerns professionally and ensure timely resolution. - Continuously identify opportunities to improve operational efficiency and service quality. Requirements: - At least high school, diploma, degree or certification in hospitality management, hotel management, or a related field may be preferred. - Minimum of 3 years experience in housekeeping or cleaning services, with progressively increasing responsibilities. - Certification in housekeeping management or related field may be beneficial. - Understanding of cleaning techniques, equipment, and products. - Knowledge of health and safety regulations related to cleaning practices. - Attention to detail and a commitment to maintaining high standards of cleanliness.