Customer Service Coordinator

Responsibilities: - Communicate with clients and shippers and resolve any complaints. - Prepare shipping quotes for customers and negotiate shipping fees with couriers. - Prepare sales reports for senior management and keep a meticulous record of shipment information. - Help manage current customer accounts and deal with a high volume of inbound and outbound phone calls. - Maintain relationships with carriers and customers; provide exceptional customer service. - Solve customer and carrier problems and attend to air freight enquiries from customers & overseas agents. - Familiarize with related customer service, air freight export and import procedures. - Build strong relationships with airlines, GSA & CSA. - Monitor complete operational process flow to ensure timely delivery of freight to customers. - Maintain and file all records in accordance with company procedure. - Contribute to maintaining strong relationships with suppliers and vendors (airlines, trucking companies, etc). - Oversee and assess team productivity and activities, providing regular performance-related feedback and constructive coaching. - Attend to customer bookings for export / import shipments. - Update customers on the status of their shipments. - Coordinate with Operations and Sales to meet customers’ needs and handle costing and billing for shipments. - Manage overall export and import operations. Requirements: - Minimum SPM or Diploma. - Preferably with 1 year or above experience in logistics industries and good communication skills. - Proficient in Windows Office Applications (e.g. MS Word, MS Excel, etc). - Able to work independently. - Well versed more towards pricing, especially Air Freight. - Have knowledge in sourcing rates from Airlines and agents.