Mandarin Customer Support Specialist
Job Summary
We are seeking a detail-oriented and proactive Customer Support Specialist (Mandarin Speaking) to provide exceptional service to our client in China. This role is responsible for handling client inquiries efficiently, resolving issues promptly, and ensuring a seamless trading experience while adhering to internal policies and regulatory standards.
Responsibilities
- Provide multi-channel support to Mandarin-speaking clients
- Resolve technical issues and assist with account setup
- Educate clients on products and services
- Maintain accurate records and collaborate with internal teams
Required Skills
- Fluent in Mandarin and English
- Proficiency in Microsoft Office (Excel)
- Experience in Finance industry
- Excellent communication and attention to detail
Job Details
Job Title: Customer Support Specialist - Mandarin Speaker
Reporting To: Head of Customer Support
Working Hours: Mon – Fri, 7am - 4pm (First Month)
Other shift hours: 11am - 8pm, 3pm - 11pm (Rotational Shift - Monthly)
Occasional 1-day weekend shifts (off days will be Thursday/Friday)
Responsibilities:
- Provide exceptional customer support to Mandarin-speaking clients via phone, email, and chat.
- Assist clients with account setup, inquiries, and technical issues related to our platforms.
- Resolve client issues efficiently and effectively, ensuring a positive experience.
- Educate clients on our client's products, services, and processes to enhance their experience.
- Collaborate with internal teams to address and escalate client issues when necessary.
- Maintain accurate records of client interactions and transactions.
- Stay informed about industry trends and product updates to provide accurate information to clients.
Requirements:
- Minimum 1-year experience in a relevant position in the Finance industry will be considered an advantage
- Computer literacy with excellent working knowledge of Microsoft Office applications (particularly Excel)
- University / College Degree in Business / Economics / Finance or any relevant field
- Experience in a client facing position will be considered an advantage
- Fluent verbal and written English (additional languages are an advantage)
- Ability to work on rotational shift hours
- A team player with excellent communication skills
- Attention to details
Benefits:
- Fully claimable parking
- Weekly office lunch
- Employee engagement activities
- Birthday leave
- Learning & development opportunities
- Multicultural work environment
- Medical support & wellness membership