Operations & Engagement Executive

Job Descriptions Branch Auditing & Operational Enhancement - Conduct routine on-site branch visits to perform comprehensive operational audits and monitor service delivery performance. - Identify localized organizational issues and operational bottlenecks during field visits. - Perform data analysis and feasibility studies to propose, design, and implement localized workflow and service enhancements. Digital Engagement & Community Management - Oversee and maintain the organization's social media channels, ensuring all published information is precise and up-to-date. Support, Planning & Corporate Events - Take primary ownership of planning, coordinating, and executing monthly team meetings, corporate events, and internal team-building activities. - Structure, organize, and execute day-to-day operational service planning and back-end support activities. Branch Expansion & Core Administration - Provide hands-on administrative support during new branch openings, launches, and setups. - Manage core administrative workflows, including the professional preparation of official corporate letters and internal documentation. - Collaborate cross-functionally with team members to ensure targeted departmental KPIs and goals are achieved. Operational Agility & General Support - Execute flexible ad-hoc support tasks assigned by management from time to time. - Provide day-to-day general support to ensure smooth workflows across the broader Service Organization. - Contribute to the team's collective effort by achieving relevant outcomes as required. Job Requirements - Education: Diploma/Degree in Business, Marketing, Hospitality, or a related field. (SPM/STPM holders with strong relevant experience are highly welcome). - Experience: 1–2 years of experience in Operations, Event Planning, Customer Service, or Admin Support. Prior experience handling event coordination is a major plus. - Mobility: Must possess own transport and be willing to travel frequently for branch visits and event setups. - Languages: Fluent in English and Bahasa Malaysia (written & spoken). Ability to speak Mandarin is an added advantage. - Technical Skills: Strong basic Excel skills (VLOOKUP, Pivot Tables, and data sorting are mandatory). Familiarity with MS Word, PowerPoint, and basic social media management. - Soft Skills: A confident, highly relatable communicator who can handle complaints maturely, multitask under pressure, and bring creative energy to company events.