Customer Service Administrator
Job Summary
Responsible for managing and monitoring the new claims workflow through the E-partner system and email inbox. This role involves assisting with policy issuance, claims processing, and payment-related matters. Additionally, the administrator will handle general office duties and insurance documentation to ensure smooth department operations.
Responsibilities
- Manage claims workflow and E-partner system
- Handle policy issuance and payment processing
- Prepare insurance renewals and endorsements
- Maintain accurate records of claim settlements
Required Skills
- Proficiency in English and Mandarin
- Diploma/Degree in Business or Finance
- Computer literacy (Microsoft Office)
- Administrative and organizational skills
- Insurance industry knowledge
Job Details
Responsibilities:
- Manage and monitor the new claims workflow via the E-partner system and inbox.
- Assist in policy issuance, claims, and payment matters.
- Provide assistance in general administrative and monitoring duties for the department.
- Prepare roadtax renewal, renewal notices, policy endorsements, and insurance claims.
- Process new business, renewals, cancellations, and endorsements.
- Monitor spend for all insurance claims by maintaining accurate records of settlements/payments.
Requirements:
- Preferable: Excellent communication skills, both written and spoken in English and Mandarin.
- Candidates must possess at least Diploma/Degree in Business Studies/Administration/Management, Finance, Secretarial, or equivalent.
- Fresh graduates are welcomed as training will be provided.
- Candidates must be interested in the insurance field or have insurance experience.
- Exposure in managing administrative tasks with at least 1-year experience.
- Has decent computer skills (Microsoft Office and etc.).
- Ability to communicate effectively and work as part of a team.
- High level of integrity, takes accountability of work, and good attitude toward teamwork.
- Takes initiative to improve current state of things and is adaptable to embrace new changes.