Recovery Officer
Job Summary
The Recovery Officer is responsible for engaging with customers via telephone to resolve overdue accounts and arrange sustainable repayment schedules. The role focuses on negotiating payment plans while maintaining accurate records to support healthy credit portfolios. Successful candidates will contribute to team recovery targets while adhering to professional policies and regulatory requirements.
Responsibilities
- Contact customers regarding overdue accounts
- Negotiate and structure repayment plans
- Maintain accurate interaction records
- Meet individual and team collection targets
- Ensure compliance with collection policies
Required Skills
- Strong verbal communication
- Persuasive negotiation skills
- Basic computer literacy
- Problem-solving abilities
- Self-motivation and resilience
Job Details
### Responsibilities
- Contact customers via telephone to follow up on overdue accounts to help maintain healthy credit portfolios.
- Negotiate and arrange suitable repayment plans with customers to settle outstanding balances in a sustainable and manageable manner.
- Maintain accurate, structured records of all customer interactions and payment updates to ensure database reliability and compliance.
- Achieve individual and team recovery targets to support overall business growth and operational milestones.
- Ensure all daily collection activities comply strictly with company policies and regulatory requirements.
### Requirements
- Malaysian citizen.
- Minimum SPM qualification.
- Fresh graduates are highly encouraged to apply.
- Basic computer knowledge to navigate database and recording systems.
- Ability to handle professional phone communications and document call logs systematically.
- Strong communication and persuasive negotiation skills.
- Highly self-motivated, disciplined, and resilient under pressure.
- Ability to work independently as well as collaborate effectively.
### Compensation & Benefits
- Basic Salary: RM1,700 - RM2,500.
- Attractive unlimited commission scheme.
- EPF and SOCSO contributions.
- Comprehensive medical benefits.
- Annual leave allocation.
- Professional training fully provided.
- Monthly incentives, performance-based bonuses, and company trips.