Commercial Consultant
Job Summary
The Commercial Consultant is responsible for managing client relationships and ensuring that their specific needs and expectations are met. The role involves coordinating with internal departments to fulfill customer requests, resolving complaints, and analyzing client data to drive service improvements. Success in this role requires a proactive approach, strong communication skills, and the ability to achieve key performance indicators.
Responsibilities
- Manage client relationships and expectations
- Collaborate with internal departments for service delivery
- Resolve client complaints and process requests
- Analyze client data to improve customer experience
- Meet Key Performance Indexes
Required Skills
- Strong communication and interpersonal skills
- Analytical and report-writing skills
- Proficiency in Word, Excel, and PowerPoint
- Degree/Diploma in business or IT-related fields
- Ability to speak Mandarin (advantageous)
Job Details
MAIN RESPONSIBILITIES
- Communicating with clients to ensure that all their needs are understood and addressed.
- Building strong client relationships to maintain current business and upsell.
- Collaborating with various internal departments to ensure that they fulfill all customer requests.
- Resolving complaints and keeping track of all processes that pertain to the client’s desires.
- Acting as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experience.
- Collecting and analyzing data concerning client requirements to understand changing needs.
- Ensuring Key Performance Indexes are achieved.
SKILLS AND ATTRIBUTES FOR SUCCESS
- A team player with strong communication and interpersonal skills.
- Proactive, dedicated, innovative, resourceful, analytical, and able to work under pressure.
- Good command of spoken and written English.
- Good analytical, report-writing and presentation skills.
- Strong drive to excel professionally.
- Self-motivated, positive attitude.
- Willingness to learn.
- Attention to detail with a commitment to high quality and accuracy.
- Desire to exceed expectations.
REQUIREMENTS
- Degree/ Diploma in accounting, commerce, economics, finance, information technology, computer science, business systems, business management, law or other business-related fields.
- Proficient IT skills (Word, Excel, Power Point).
- Ability to speak Mandarin will be an added advantage.
- Excellent Presentation Skills.
- Possess own transport.
ADVANTAGES
- Experience in Security Operation Center/ IT Professional Services/ Network Security/ Managed Services/ IT Audit Services.
- Possess Relevant Independent Professional Certificate.