Inside Sales Executive
Job Summary
The Inside Sales Executive will manage customer enquiries and leads through social media while collaborating with the marketing team to drive sales. You will be responsible for end-to-end order processing, issue resolution, and maintaining high customer satisfaction. The role requires a performance-driven individual proficient in Mandarin to build strong customer relationships and boost sales performance.
Responsibilities
- Manage customer enquiries and social media leads
- Coordinate order processing and issue resolution
- Support marketing campaigns and promotions
- Prepare daily reports and build customer relationships
Required Skills
- Mandarin and English proficiency
- Online sales or e-commerce experience
- CRM familiarity
- Excel, PowerPoint, and Google Sheets skills
Job Details
Responsibilities:
- Handle customer enquiries and close leads across social media professionally.
- Work closely with the marketing team to support sales-driven campaigns.
- Coordinate with internal teams to ensure accurate order processing and issue resolution.
- Maintain fast response times and high customer satisfaction across online platforms.
- Manage order-related matters end-to-end (appointments, refunds, returns).
- Support monthly promotions to drive traffic and sales.
- Prepare basic daily reports to improve online customer service.
- Build and maintain strong relationships with existing customers to encourage repeat business.
- Present products and services effectively via online platforms.
Requirements:
- Diploma or Degree in any field.
- Proficient in Mandarin and English.
- Experience in online sales or e-commerce sales/marketing.
- Familiar with CRM systems is a plus.
- Able to work in a target or performance-based role.
- Work closely with the marketing team (ads, campaigns, creatives).
- Well-organized, detail-oriented, and SOP-driven.
- Basic skills in Excel, PowerPoint, and Google Sheets.