IT Operations Intern
Job Summary
The IT Trainee (Operations/NOC) will be responsible for network circuit monitoring, fault troubleshooting, and incident management. The role involves liaising with providers and customers to ensure SLA compliance and performing technical reporting. The intern will also assist with onsite support and various network management tasks.
Responsibilities
- Compile internal handover documentation
- Perform fault analysis and troubleshooting
- Monitor network circuit traffic
- Manage technical escalations and SLA compliance
- Generate daily, weekly, and monthly reports
Required Skills
- Degree in IT or Telecommunication
- Knowledge of networking and cloud technologies
- Programming skills in Python, Java, or C++
- Strong English communication skills
- Ability to perform shift work
Job Details
Responsibilities:
- Compile reference documentation for internal teams during handover.
- Perform fault analysis, classification, and troubleshooting of incidents through the support portal.
- Provide network circuits traffic monitoring and updates.
- Follow up closely with providers on faulty circuits and ensure issues are resolved as per the agreed Service Level Agreement (SLA).
- Liaise with customers to provide updates as per the agreed SLA.
- Manage and resolve all Level and Level 2 Technical Escalation involving Nevigate Links, CPE, and VPNs.
- Escalate up to Nevigate Level 3 and/or management if issues are not resolved or encountered prolonged delay to resolution.
- Perform customization of daily, weekly, and monthly reports.
- Perform shift work and other ad-hoc tasks related to network management and technical provisioning delivery.
- Provide onsite support if required.
Requirements:
- Candidate must possess at least a Bachelor’s Degree / Post Graduate Diploma / Professional Degree in Engineering (IT / Telecommunication) or equivalent.
- Preference for interns who can start in Oct/Nov and commit to at least 5 months, ideally 6 months.
- Exposure to or interest in networking and/or cloud technologies.
- Programming in Python, JAVA, C++ for AI/ML applications.
- A genuine interest in Internet services and project-based work.
- Good verbal and interpersonal communication skills; English proficiency is a must.
- Good to have: Mandarin proficiency.
- Excellent collaborative skills to work effectively with team throughout organization and committed throughout the internship period.
- Perform task given by Superior.