Key Account Manager

We're looking for Key Account Manager who can provide a stellar client service experience. You will have the opportunity to work with a variety of clients and be a consultant for the digital world. In this role, you are required to be a strategic thinker & planner, an enthusiastic collaborator and accountable to ensure the successful delivery of campaigns/projects. Responsibilities: - Provide consultation to clients regularly regarding digital marketing & social media management (Understanding of digital eco-system is a must.) - Responsible for all client communications, conflict resolution, and reasonable compliance of promised deliverables to clients. - Take the lead on ad-hoc initiatives or campaign-based projects as and when required, ensuring alignment with client goals and agency standards. - Conduct periodic client satisfaction check-ins and manage post-campaign surveys to maintain strong, long-term relationships. - Manage day-to-day project elements, and work closely with internal teams (eg: creative, digital marketing) to provide solutions to project challenges as they occur - Project manage to ensure the successful delivery of campaigns (including accurate communications with clients expectations, keeping track of the quality standards of work produced & meeting timelines) for a variety of the agency's clients - Responsible for contact/call reports, status reports, creative and job briefs and any other client administrative support as needed - Attend client meetings as their consultant and partner as needed - Report to Operations Lead, providing regular input on all account activities, including status and call reports Requirements: - Bachelor’s degree in any field, preferred but not limited to Business, Commerce, Marketing - Meticulous and strong analytical skills to derive decisions and recommendations - Effective presentation skills - Enjoy challenges and remain flexible in a fast-paced environment - Proactively engage, influence and collaborate with stakeholders and cross-functional teams - Innovative problem-solving skills, able to dissect problems and implement solutions accordingly - Understanding of digital eco-system is a must - Excellent command of English, the ability to converse fluently in other languages will be an added advantage - Able to work extended hours on occasions when required