Senior Telemarketing Executive
Job Summary
The Senior Executive, Telemarketing is a high-velocity sales professional responsible for driving revenue growth through proactive outbound telephone engagement. This role combines aggressive sales closing capability with the maturity to mentor junior executives and optimize lead conversion strategies. You will act as the tip of the spear for campaign execution, turning leads into loyal customers while maintaining high standards of script discipline.
Responsibilities
- Execute high-volume outbound sales calls
- Qualify leads and manage sales pipeline
- Mentor and coach junior telemarketing staff
- Maintain accurate CRM database records
- Ensure sales script and data compliance
Required Skills
- 3-5 years telemarketing/inside sales experience
- Fluent in Bahasa Malaysia and English
- CRM software proficiency (Salesforce/HubSpot)
- Strong sales closing techniques
- Resilient and target-driven mindset
Job Details
Key Responsibilities:
- Outbound Sales & Acquisition: Execute high-volume outbound calling campaigns to generate new customer acquisitions, upsell existing accounts, and close sales targets consistently.
- Lead Pipeline Optimization: Qualify incoming marketing leads aggressively, managing a systematic follow-up pipeline to maximize conversion rates and minimize drop-offs.
- Team Mentorship & Coaching: Assist the Team Lead in coaching junior telemarketers on handling rejections, perfecting pitch scripts, and mastering advanced closing techniques.
- Campaign & Database Hygiene: Maintain meticulous records of customer interactions, feedback, and sales dispositions within the CRM platform to ensure high data integrity.
- Quality & Compliance Governance: Adhere strictly to institutional sales guidelines, data privacy regulations (PDPA), and quality control metrics during every call.
Requirements:
- Education: Diploma or Bachelor’s Degree in Business, Marketing, Communications, or a related field (open to SPM holders with an exceptional sales track record).
- Experience: 3 to 5 years of consistent, high-performing outbound telemarketing or inside sales experience, preferably in fast-paced industries (e.g., Banking, Insurance, Telco, or Subscription-based models).
- Language Proficiency: Flawless verbal communication in Bahasa Malaysia and English; the ability to speak Mandarin or local dialects is a significant commercial advantage.
- Technical Skills: Heavy hands-on familiarity with CRM software (e.g., Salesforce, HubSpot) and automated predictive dialer systems.
- Sales DNA: Resilient, thick-skinned, and highly motivated by commission structures; possesses a proven track record of consistently exceeding monthly personal sales quotas.