Retail Store Manager
Job Summary
We are seeking an experienced Store Manager to lead our crystal retail branch at Suria KLCC. The role focuses on managing daily operations, nurturing a high-performing team, and delivering exceptional customer experiences. You will be responsible for driving sales results and maintaining the brand's premium image.
Responsibilities
- Lead and develop retail team
- Oversee daily store operations
- Manage inventory and merchandising
- Drive sales performance
Required Skills
- 5-7 years retail experience
- Strong leadership skills
- Excellent communication
- Fluent in English & Malay
Job Details
Responsibilities:
- Lead, inspire and develop your team to consistently achieve sales targets and deliver exceptional customer experiences.
- Create a positive, high-performance culture through coaching, mentoring and regular feedback.
- Oversee daily store operations, including inventory management, merchandising, reporting.
- Lead by example on the sales floor by understanding customer's needs, and recommending the most suitable crystals.
- Ensure the store consistently reflects Crystal Corner's premium and welcoming brand image.
- Handle customer enquiries and service recovery professionally to build long-term customer relationships.
Requirements:
- Minimum 5-7 years of retail experience, preferably within jewellery, fashion, luxury or premium lifestyle brands.
- Previous experience leading a retail team.
- Exceptional ability to drive sales performance and manage store operations.
- Strong leadership, communication and people management skills.
- Customer-focused with excellent problem-solving abilities.
- High level of integrity, professionalism and attention to detail.
- Willing to work retail hours, weekends and public holidays.
- Must have full working rights in Malaysia.
- Fluent in English & Bahasa Melayu, Chinese is a bonus.