Retail Operations Executive
Job Summary
As a Retail Operations Executive, you will lead daily outlet operations to ensure a seamless and safe guest experience at our high-energy facility. You will be responsible for managing merchandise, facility presentation, and cashiering while coordinating team-building and corporate events. This role requires a proactive approach to team leadership and a passion for delivering excellent customer service.
Responsibilities
- Manage daily outlet operations and facility maintenance
- Ensure exceptional guest service and safety standards
- Execute cashiering and inventory management tasks
- Coordinate corporate events and team-building activities
- Lead and support team members during operational hours
Required Skills
- Hospitality or retail operations experience
- Strong English communication skills
- Conflict resolution and leadership abilities
- Tech-savvy with system troubleshooting skills
- Adaptability in fast-paced, high-energy environments
Job Details
What You’ll Do:
Guest Experience & Service Excellence
- Champion a guest-centric culture by consistently exceeding customer expectations.
- Engage with guests in a friendly, professional manner — making every visit memorable for families, children, and corporate clients alike.
- Confidently manage large groups, ensuring a safe, engaging, and enjoyable experience for all.
Outlet Operations & Facility Management
- Ensure the facility is always clean, safe, and visually appealing.
- Oversee daily outlet operations, including merchandise, beverage display, and outlet presentation.
- Handle cashier duties, ensuring accurate transactions and daily reconciliation in line with SOPs.
- Manage inventory levels and coordinate timely supply orders with vendors.
- Cross-train and support all operational roles, stepping up during peak times.
Event & Promotion Coordination
- Assist the Operations Manager in planning, organising, and executing team-building and corporate events, ensuring seamless and engaging experiences.
- Collaborate with sales and marketing teams to deliver special events and holiday promotions to outlet guests.
Teamwork, Leadership & Problem Solving
- Leverage critical thinking and strong communication to address challenges effectively.
- Lead by example, promote the brand promise — Positivity, Responsibility, and Fun — in every interaction.
- Take ownership of tasks, contribute ideas, and help foster a lively, collaborative workplace.
What We Need From You:
- Bachelor’s degree in Hospitality or relevant experience managing retail attractions is a plus.
- Strong communication skills in English; Mandarin is an added advantage.
- Demonstrated ability to collaborate within a team and independently manage responsibilities.
- Experience organising and executing team-building or corporate events is a bonus.
- Hands-on and adaptable to a playful, energetic environment.
- Tech-savvy and quick to learn new systems; able to troubleshoot equipment/software.
- Strong interpersonal, communication, and conflict-resolution skills.
- A sense of urgency and the ability to thrive independently in a fast-paced setting.
Benefits:
- Annual Leave
- Performance Bonus
- EPF / SOCSO / PCB
- Medical and Hospitalisation Leave
- Overtime Pay
- Full Training Provided