IT Support Intern
Job Summary
The IT Support Technician intern will be responsible for onsite inspection, maintenance, and troubleshooting of IT equipment. The role involves managing Windows-based PCs, installing software, and maintaining accurate IT asset records. You will provide onsite technical support and prepare regular operation reports while traveling within the Kuala Lumpur area as needed.
Responsibilities
- Perform onsite IT equipment inspection and maintenance
- Provide technical support for Windows-based PCs
- Install and maintain software and diagnostic tools
- Maintain accurate IT asset inventory and records
- Prepare IT operation and maintenance reports
Required Skills
- Basic Windows OS and PC troubleshooting
- Hardware and software diagnostic skills
- Organizational and documentation skills
- Proactive and responsible work ethic
- Multilingual proficiency (Chinese, English, Bahasa Malaysia)
Job Details
Responsibilities:
- Perform onsite inspection, maintenance, and troubleshooting of deployed IT equipment.
- Provide onsite technical support for Windows-based PCs and related devices.
- Install, update, and maintain company software and tools (OS, remote access tools such as ToDesk, browsers, developer tools, etc.).
- Diagnose hardware/software issues and coordinate equipment replacement when necessary.
- Maintain accurate IT asset records, including device ID, ownership, deployment location, status, and maintenance history.
- Support IT inventory tracking and ensure data accuracy in asset systems.
- Prepare regular IT operation and maintenance reports.
- Provide onsite support and travel within Kuala Lumpur when required.
Requirements:
- Basic knowledge of Windows OS and PC troubleshooting.
- Experience in IT support, technical support, or field service is preferred.
- Ability to diagnose and resolve basic hardware and software issues independently.
- Good organizational and documentation skills.
- Responsible, proactive, and able to work onsite when required.
- Willing to travel within Kuala Lumpur area.
- Proficiency in Chinese, English, and Bahasa Malaysia is preferred for effective communication with local teams and users.