IT Technician Intern
Job Summary
As an IT Intern, you will assist the IT Project Manager in handling tasks related to physical hardware and software applications. Your primary focus will be supporting daily operations and specific projects to optimize EMR (Electronic Medical Record) systems. You will play a key role in ensuring smooth technical operations and system efficiency within the IT department.
Responsibilities
- Assist in hardware deployment and setup
- Monitor network connectivity and troubleshoot issues
- Provide technical support to staff
- Maintain IT asset and license inventory
- Manage user accounts and system backups
Required Skills
- Hardware and peripheral setup
- Network troubleshooting
- Help Desk support
- Active Directory management
- System security maintenance
Job Details
KEY RESPONSIBILITIES
A. IT Infrastructure & Technical Support
- Hardware Lifecycle: Assist in the setup, imaging, and deployment of workstations, laptops, and peripheral devices (printers, scanners, etc).
- Network Monitoring: Support the IT team in monitoring LAN/WAN connectivity and troubleshooting basic network issues (patching, Wi-Fi connectivity).
- User Support: Act as the first point of contact for staff technical issues, documenting tickets in the Help Desk system and resolving software/hardware glitches.
- Inventory Management: Maintain an accurate log of all IT assets and software licenses.
B. System Administration & Security
- Access Control: Assist in managing user accounts via Active Directory (AD) or cloud identity providers (e.g Microsoft 365/Google Workspace).
- Data Protection: Perform routine checks on system backups and ensure antivirus definitions are up to date across all endpoints.
C. Other Responsibilities
- Any other duties commensurate with the accountabilities of the post.
- Any other ad hoc duties as assigned by the Company, Management, Board, or Reporting Superior.
REQUIREMENTS
- Working hours: 9.00 A.M. to 6.00 P.M. (Monday to Friday), inclusive of 1 hour lunch break.