Customer Service Representative
Job Summary
As a Customer Service Representative, you will manage digital communication channels and provide customer support across various e-commerce platforms. You will be responsible for handling inquiries via TikTok, Shopee, Facebook, and WhatsApp to ensure customer satisfaction. This entry-level role offers training and a unique working schedule with a fixed day off on Fridays.
Responsibilities
- Manage social media customer inquiries
- Resolve issues via WhatsApp
- Handle incoming customer calls
- Manage e-commerce support tickets
Required Skills
- Fluent in English and Bahasa Malaysia
- Strong communication skills
- Patient and empathetic
- Minimum SPM qualification
Job Details
Responsibilities:
- Social Media Engagement: Managing and replying to customer chats and inquiries on TikTok, Shopee, and Facebook.
- Problem Solving: Becoming a hero for our customers by resolving inquiries smoothly via our official Company WhatsApp.
- Omnichannel Support: Handling incoming customer calls and managing support tickets (especially for our booming TikTok platform).
Requirements:
- People Person: Genuinely excited to help customers, patient, and highly empathetic.
- Natural Communicator: You love to talk, listen, and you understand the power of a friendly conversation.
- Language Skills: Fluent in English and Bahasa Malaysia (written and spoken).
- Education: Minimum SPM qualification or above.
Working Hours:
- Shift: Monday to Sunday (10:00 AM – 7:00 PM)
- Rest Day: Every Friday off!