IT Support Cybersecurity Executive
Job Summary
This role involves providing both first and second-level technical support for hardware, software, and network infrastructure. The position is responsible for managing system configurations, user access, and maintaining cybersecurity defenses. Additionally, the role includes conducting vulnerability assessments and supporting POS and ERP systems to ensure operational stability.
Responsibilities
- Provide hardware, software, and network support
- Manage user accounts and system access
- Monitor network, firewall, and backup systems
- Respond to cybersecurity incidents
- Maintain POS and ERP systems
Required Skills
- Windows Server & Windows 10/11 administration
- Microsoft 365 experience
- TCP/IP, DNS, DHCP, VPN, VLAN knowledge
- Cybersecurity principles & EDR solutions
- Active Directory & Group Policy management
Job Details
Responsibilities:
- Provide first and second-level IT support for hardware, software, and network issues.
- Install, configure, and maintain desktops, laptops, printers and servers.
- Manage user accounts, permissions, and access controls.
- Monitor and maintain network, firewall, antivirus, and backup systems.
- Respond to cybersecurity incidents and investigate suspicious activities.
- Conduct vulnerability assessments and implement security improvements.
- Ensure compliance with IT security policies and best practices.
- Perform system patching and software updates.
- Install, configure, maintain and support POS and ERP systems to ensure smooth business operations.
- Implement and maintain IT security systems to protect the organization's infrastructure and data.
Requirements:
- Strong knowledge of Windows Server and Windows 10/11 administration.
- Experience with Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive).
- Knowledge of TCP/IP networking, DNS, DHCP, VLAN, VPN, and firewall configuration.
- Experience with Active Directory and Group Policy.
- Familiarity with endpoint protection, antivirus, and EDR solutions.
- Understanding of cybersecurity principles, including malware, phishing, ransomware, and vulnerability management.
- Experience with firewall administration (eg: Sophos, Fortinet, Cisco or similar).
- Ability to troubleshoot hardware, software, printers, and network issues.
- Knowledge of email security (SPF, DKIM, DMARC).
- Familiarity with SIEM, log monitoring, and security event analysis is an advantage.
- Basic scripting knowledge (PowerShell, Batch, or Python) is an advantage.
- Good documentation and reporting skills.
- Strong analytical and problem-solving abilities.
- Possess Diploma or Bachelor's Degree in Information Technology, Computer Science, Cybersecurity, or related field.