Retail Executive Mandarin Speaker
Job Summary
The Retail Executive is responsible for promoting musical instruments, education programs, and managing branch operations. This role involves achieving sales targets, providing excellent customer service, and coordinating student enrollments. The position requires a Mandarin speaker who can effectively manage showroom inventory and support teacher administration.
Responsibilities
- Promote music instruments and education programs
- Achieve sales targets and manage student enrollment
- Oversee showroom inventory and daily operations
- Execute marketing activities and events
Required Skills
- Fluency in English and Mandarin
- Customer service and sales experience
- Strong interpersonal and communication skills
- Willingness to work 6-day work week
Job Details
Responsibilities:
- Promote and market musical instruments, music-related products, and music education programmes to prospective customers.
- Achieve individual and branch sales targets while maintaining professional sales practices and customer engagement standards.
- Deliver excellent customer service by providing accurate product information, course recommendations, and after-sales support.
- Coordinate and manage student enrolment processes, class scheduling, and communication between students, parents, and teachers.
- Support teacher administration, including attendance tracking, lesson arrangements, and operational coordination.
- Manage showroom inventory, including stock monitoring, replenishment, stock transfers, and inventory accuracy.
- Prepare and maintain branch sales reports, enrolment records, and other operational documentation in a timely and accurate manner.
- Plan, coordinate, and execute promotional campaigns, roadshows, events, and marketing activities to drive sales growth and student enrolment.
- Ensure showroom displays, product presentation, and retail environment are maintained to company standards.
- Support branch operations and contribute to continuous process improvements to enhance customer experience and operational efficiency.
Requirements:
- Minimum 1 year of working experience in customer service, sales, retail, administration, or related fields.
- Able to communicate effectively in English and Mandarin.
- Willing to work a 6-day work week, comprising 3 morning shifts and 3 afternoon shifts.
- Customer service-oriented with strong interpersonal and communication skills.
- Possesses a positive attitude, strong sense of responsibility, and willingness to learn.
- Candidates with a music background or the ability to play a musical instrument will have an added advantage.
- Malaysian citizens only.
- Willing to be based at any of our locations: Centrepoint Bandar Utama, 1 Utama Shopping Centre, or 1 Mont Kiara.