Hotel Spa Receptionist
Job Summary
The Spa Receptionist is responsible for managing front desk operations, including greeting guests and handling bookings. The role involves promoting spa services to maximize revenue and ensuring accurate daily transaction records. Candidates must be available for shift work, including nights, weekends, and public holidays.
Responsibilities
- Manage front desk operations and guest greeting
- Handle bookings and inquiries
- Promote spa services and products
- Reconcile daily transactions and records
Required Skills
- Minimum SPM or Diploma in Hospitality
- Experience in spa/hotel front desk preferred
- Excellent communication and customer service skills
- Fluent in English and Bahasa Malaysia
- Ability to work night shifts and holidays
Job Details
Guest Service & Front Desk Operations
- Greet guests.
- Provide detailed information on spa services, treatments, promotions, and operating hours.
- Handle guest inquiries, bookings, and cancellations via phone, walk-in, or online channels.
- Promote and up sell spa treatments, products, and packages to maximize revenue.
- Handle walk-in guests and bookings.
- Ensure all daily transactions, reports, and records are accurately completed before closing.
- Assist in end-of-day reconciliation and ensure cash and credit transactions are properly balanced.
Work Schedule
- 10am to 8pm / 8pm to 6am (subject to operational needs)
- 2 days off a week
Requirements
- Minimum SPM or equivalent; Diploma in Hospitality or related field preferred.
- Previous experience in a hotel, spa, or wellness center front desk is an advantage.
- Excellent communication and customer service skills.
- Able to work independently with minimal supervision during night hours.
- Fluent in English and Bahasa Malaysia; Mandarin or other languages an added advantage.
- Willing to work night shifts, weekends, and public holidays.