Ecommerce Coordinator
Job Summary
This is a full-time, on-site E-commerce Coordinator role based in Shah Alam. The position focuses on catalogue management, inventory coordination, and maintaining a digital asset library for marketing purposes. Additionally, the role involves managing online product listings across platforms like TikTok and Shopee, tracking sales performance, and overseeing order fulfillment.
Responsibilities
- Manage product catalogs and listings on e-commerce platforms.
- Coordinate daily inventory levels and stock synchronization.
- Design creative digital media and manage asset library.
- Oversee order fulfillment and customer inquiries.
Required Skills
- 1+ year e-commerce or catalog management experience.
- Proficiency in Adobe Suite, Canva, and video editing tools.
- Experience with TikTok, Shopee, and Meta Business Suite.
- Strong analytical, administrative, and communication skills.
Job Details
Responsibilities:
- Catalog Management: Add new jewelry items, write product descriptions and specifications, and arrange online collections.
- Store Management: Refresh product listings, adjust pricing, provide detailed specifications, and align relevant media with listings on e-commerce platforms (TikTok, Shopee, etc.).
- Inventory Coordination: Keep daily stock levels updated, synchronize inventory across various sales channels, revise product availability, and monitor stock trends.
- Creative Media Design: Design engaging posts, reels, posters, and digital flyers for business announcements, sales events, and new product launches.
- Asset Organization: Maintain an orderly and organized digital library of all raw and edited visual assets for immediate marketing and store applications.
- Order Fulfillment: Oversee daily incoming orders, including packaging and fulfillment processes.
- Customer Inquiries: Address customer inquiries related to order status, tracking, and product information.
- Ad-hoc Duties: Carry out additional tasks as assigned.
Requirements:
- Experience: At least 1 year of relevant work experience, ideally in e-commerce catalog management, product photography, or similar fields.
- Analytical Skills: Ability to interpret sales data, monitor trends and competitors’ movements, and support decision-making.
- Administrative Skills: Ability to manage administrative tasks, such as SKU generation, sales processing, inventory coordination, and management.
- Marketing Planning Skills: Ability to design and execute marketing promotions and activities.
- Technical Skills: Expertise in using digital cameras, Meta Business Suite, e-commerce and social media platforms (Facebook, TikTok, Shopee), Microsoft Excel, Adobe Acrobat, Google Analytics, and online tools.
- Creative Media Design Skills: Adobe Photoshop, Lightroom, graphic design tools (Canva, Illustrator), and desktop video editing software (Premiere Pro, CapCut).
- Communication Skills: Customer Service and communication skills to handle inquiries, resolve issues, and maintain positive customer relationships.
- Sales Skills: Ability to support promotions, upselling, and cross-selling in online and offline channels.
- Multitasking: Capability to manage various tasks simultaneously while adhering to deadlines.