F&B Operation Manager
Job Summary
The F&B Operation Manager oversees daily food court operations at a shopping mall to ensure quality and customer satisfaction. The role involves optimizing workflows, managing budgets, and driving sales targets to maximize profitability. Additionally, the position focuses on leading the F&B team through training, performance management, and fostering a positive work culture.
Responsibilities
- Manage daily food court operations and workflow optimization.
- Achieve sales targets and manage operational budgets.
- Lead, train, and mentor the F&B staff and supervisors.
- Ensure compliance with health and safety regulations.
- Maintain tenant relationships and resolve customer complaints.
Required Skills
- 5+ years F&B management experience
- Strong leadership and team motivation
- Analytical and problem-solving abilities
- Knowledge of food safety and hygiene standards
- Proficiency in English and Malay
Job Details
Responsibilities:
- Manage day-to-day shopping mall’s food court operations, ensuring quality and standards meet customer expectations.
- Implement best practices to optimize workflow, minimize wait times, and enhance the overall customer experience.
- Plan and work to budgets, maximize profits, and achieve sales targets set by the Management.
- Lead F&B team by attracting, recruiting, training, creating work schedules, and appraising personnel.
- Provide guidance and coaching to ensure consistent performance and growth within the team.
- Mentor and motivate supervisors and staff, fostering a positive work culture and exceptional service delivery.
- Review sales vs target and staff performance.
- Establish and maintain positive relationships with food court tenants/vendors, addressing concerns and facilitating communication.
- Ensure compliance with all health, safety, and food handling regulations.
- Handle customer complaints and resolve issues in a timely and satisfactory manner.
- Ensure the site is well-maintained and correctly stocked to operate at maximum efficiency.
- Handle disciplinary issues and conduct annual reviews.
- Evaluate operations/procedures and suggest improvements, reporting on sales results and productivity.
Requirements:
- Bachelor's Degree/Post Graduate Diploma in Marketing or equivalent.
- Required languages: English, Malay; Mandarin is an added advantage.
- At least 5 years of working experience in a related field.
- Preferably a Manager specialized in Food/Beverage/Restaurant Service.
- Must possess own transport.
- Strong leadership skills with the ability to lead and inspire a diverse team.
- Strong analytical and problem-solving skills.
- Excellent communication, interpersonal, and negotiation skills.
- Positive working attitude and willingness to take up responsibilities.
- Familiarity with food safety regulations, health standards, and hygiene practices.
- In-depth knowledge of restaurant/food court operations and cost management.
- Must be able to work shifts (morning or noon).
- Willing to work in Klang Valley area / Pedas Linggi (Negeri Sembilan).