Commercial Operations Account Executive
Job Summary
The Commercial Operations Account Executive is responsible for managing inventory, logistics, and documentation to ensure smooth business operations. This role involves coordinating distribution channels, supporting product launches, and monitoring market performance. The candidate will work cross-functionally to drive commercial execution and business efficiency.
Responsibilities
- Manage inventory, stock movement, and logistics
- Maintain operational documentation and sales reports
- Develop and support distribution channel accounts
- Coordinate product listings and promotional activities
- Monitor market trends and provide business feedback
Required Skills
- 1–3 years experience in operations/logistics/retail
- Proficiency in Microsoft Excel and Google Sheets
- Strong analytical and multitasking abilities
- Fluent in English and Mandarin
- Excellent communication and relationship management
Job Details
Inventory & Stock Management
- Manage and coordinate inventory planning, stock monitoring, stock transfers, replenishment, and logistics arrangements for assigned products and sales channels.
- Maintain accurate stock records, product movement, and inventory reports.
- Conduct stock checks and monitor stock availability to ensure smooth operations.
Operational Documentation & Coordination
- Maintain proper documentation for delivery orders, invoices, supplier records, product information, customer records, and operational reports.
- Prepare and organize commercial reports, sales forecasts, channel updates, and strategic project documents.
- Ensure all operational records are updated accurately and timely.
Channel Development & Account Servicing
- Support the development and management of distribution channels including distributors, retailers, resellers, corporate buyers, e-commerce platforms, and event partners.
- Maintain strong relationships with assigned channel accounts by following up on orders, stock availability, pricing, payment status, and delivery arrangements.
- Assist in onboarding and developing new channel accounts as assigned by Management.
Commercial Execution & Product Support
- Assist in product listings, SKU setup, pricing preparation, promotion setup, merchandising displays, and product arrangement.
- Support pricing strategies, promotional mechanics, and sales terms to improve market competitiveness.
- Coordinate product preparation and operational support for retail activations, roadshows, exhibitions, and pop-up events.
Market Monitoring & Reporting
- Monitor market trends, competitor pricing, customer demand, and channel performance.
- Collect and report market feedback to Management for business strategy improvement.
- Assist in identifying growth opportunities and operational improvements.
Cross-functional Coordination
- Work closely with internal teams including sales, marketing, warehouse, logistics, and finance to ensure smooth commercial operations.
- Coordinate with suppliers, distributors, and business partners for product and project execution.
- Support ad-hoc operational and commercial tasks assigned by Management.
Requirements:
- Diploma or Bachelor’s Degree in Business Administration, Marketing, Supply Chain, Logistics, Retail Management, or related fields.
- 1–3 years of working experience in operations, distribution, retail, FMCG, trading, e-commerce, or channel management is preferred.
- Fresh graduates with strong coordination and organizational skills are encouraged to apply.
- Strong knowledge of inventory management, stock movement, and logistics coordination.
- Good understanding of retail, distribution, and commercial operations.
- Proficient in Microsoft Excel, Google Sheets, and reporting tools.
- Strong analytical skills with attention to detail.
- Good communication and relationship management skills.
- Fluent in English and Mandarin; Bahasa Malaysia is an added advantage.
- Proactive, responsible, and self-motivated with strong problem-solving skills.
- Willing to travel and support weekend events, exhibitions, or roadshows when required.