Service Crew
Job Summary
The Service Crew is responsible for delivering exceptional customer service, taking orders, and processing payments. They ensure the premises remain clean and welcoming while acting as a vital link between customers and the kitchen team. This role involves assisting with daily operations, including inventory checks and shift preparation.
Responsibilities
- Deliver excellent customer service
- Handle orders and POS payments
- Maintain cleanliness and hygiene
- Collaborate with kitchen staff
- Assist in opening and closing duties
Required Skills
- 1-2 years F&B experience
- Bahasa Melayu proficiency
- Food hygiene knowledge
- Shift work availability
- Strong teamwork skills
Job Details
Responsibilities
- Customer Service: Greet guests warmly, answer menu inquiries, provide recommendations, and handle complaints courteously.
- Order Taking & Fulfillment: Accurately process customer orders and operate POS systems/cash registers. Serve food and beverages promptly.
- Cleanliness & Maintenance: Clear tables swiftly, sanitize dining areas, and restock supplies. Maintain the hygiene and safety standards of the establishment.
- Team Collaboration: Work efficiently with kitchen staff and fellow crew members to ensure smooth daily operations.
- Opening/Closing Duties: Assist with shift preparations, inventory checks, and end-of-day cleaning tasks.
Requirements
- 1–2 years of experience in F&B or kitchen operations (fresh graduates are welcome to apply).
- Basic knowledge of food handling, hygiene, and safety standards in Malaysia (training will be provided).
- Able to communicate in Bahasa Melayu; basic English is an advantage.
- Willing to work on shifts, including weekends, evenings, and public holidays.
- Team player, reliable, and eager to learn.
- Eligible to work in Malaysia.