Assistant Manager

Responsibilities: - Assist in overseeing the daily operations of the premium lounge. - Ensure excellent guest experience and maintain exceptional service standards. - Supervise, coach, and motivate front-of-house team members. - Manage staff scheduling, attendance, and daily manpower requirements. - Handle guest feedback, enquiries, and complaints professionally. - Monitor inventory, stock levels, and coordinate ordering when necessary. - Ensure cleanliness, safety, and compliance with food hygiene standards. - Support marketing activities, events, and special promotions. - Work closely with management to achieve sales and operational targets. - Prepare daily operational reports and identify areas for improvement. Requirements: - Minimum Diploma or Degree in Hospitality, Business Administration, or related field. - At least 2 years of experience in Food & Beverage, hospitality, restaurant, lounge, café, or hotel operations. - Previous supervisory or leadership experience is preferred. - Strong communication, interpersonal, and problem-solving skills. - Passionate about customer service and hospitality. - Able to work in a fast-paced environment and under pressure. - Fluent in English; Mandarin and Bahasa Malaysia will be an added advantage. - Willing to work shifts, weekends, and public holidays. - Positive attitude, responsible, and able to lead by example. - Proficiency in Microsoft Office and POS systems is an advantage.