Customer Service Executive
Job Summary
The Customer Service Executive will handle inquiries through multiple channels and coordinate with internal teams to manage orders and deliveries. The role involves resolving customer complaints, maintaining interaction records, and assisting showroom visitors. Success in this position requires professional communication and efficient administrative support to ensure high levels of customer satisfaction.
Responsibilities
- Manage customer inquiries across multiple platforms
- Coordinate order processing and delivery schedules
- Resolve customer complaints and issues
- Handle billing and documentation
- Assist showroom walk-in customers
Required Skills
- 2-4 years customer service experience
- Proficiency in Microsoft Office and CRM systems
- Excellent communication and interpersonal skills
- Bilingual in English and Bahasa Malaysia
- Problem-solving and solution-oriented mindset
Job Details
Responsibilities:
- Handle customer inquiries via phone, email, WhatsApp, and social media platforms promptly and professionally.
- Record and update customer samples, orders, reservations, and delivery scheduling in coordination with operations and warehouse teams.
- Follow up on orders, reservations, product proposals and project timelines to ensure customer satisfaction.
- Manage and resolve customer complaints and escalations in a timely and empathetic manner.
- Maintain accurate records of customer interactions, feedback, and sample requests.
- Assist walk-in customers at showrooms and provide product information and guidance.
- Coordinate with the sales, design, and logistics teams to ensure seamless service delivery.
- Collect customer feedback and relay insights to management for service improvement.
- Manage billing documentation, including invoices, debit notes, and credit notes.
Requirements:
- Diploma or Degree in any field; customer service background is an advantage.
- Minimum 2-4 years of customer service experience; experience in retail, property, or interior design is preferred.
- Excellent communication and interpersonal skills.
- Patient, empathetic, and solution-oriented in handling customer issues.
- Proficient in Microsoft Office and basic CRM or order management systems.
- Able to speak and write in English and Bahasa Malaysia.