J-1 Rooms Division Trainee
Job Summary
The J-1 Rooms Division program at The Battle House Renaissance Mobile Hotel & Spa offers a structured 12-month training plan. Participants will rotate through Front Desk and Housekeeping departments to develop professional hospitality skills. The program focuses on operational excellence, guest services, and supervisory leadership.
Responsibilities
- Perform front desk operations and guest services
- Inspect guest rooms and public area standards
- Supervise staff and conduct performance training
- Manage room inventory, occupancy, and revenue strategies
Required Skills
- Hospitality degree or 5 years luxury experience
- Front office operations management
- Housekeeping quality control
- Staff supervision and leadership
Job Details
Training plan:
Orientation (0.5 month): Learn about company culture, business strategies, payroll procedures, and local community integration.
Front Desk Agent (3.5 months): Learn front desk computer systems, check-in/out procedures, cashier responsibilities, guest room assignment, room key controls, up-selling techniques, and guest concern resolution.
Housekeeping Supervisor (4 months): Inspect guest rooms and public spaces for standard compliance, assist in scheduling attendants, provide training and coaching, manage performance, produce employee schedules, and handle administrative functions.
Front Desk Supervisor (4 months): Oversee front desk agents, handle walk-over procedures, maintain house counts, train staff on upselling, assign tasks, manage supply stock, implement strategies to maximize occupancy and revenue, and learn yield management, forecasting, and daily management meeting processes.
Requirements:
- Hospitality degree from a post-secondary academic education (minimum 2-year full-time course), approved by the Ministry of Education with recent relevant work experience in the (ultra) luxury hotel industry.
- OR: 5 years of recent relevant work experience in the (ultra) luxury hotel industry.