Ecommerce Specialist Intern
Job Summary
As an Ecommerce Operations, you will be responsible for managing backend operations and high-quality product assets for our online stores. You will handle website catalogue management, product listings, inventory, and photography. Additionally, you will ensure smooth order processing, customer service, and creative media production.
Responsibilities
- Manage ecommerce backend and product listings
- Perform product photography and video editing
- Coordinate inventory and stock levels
- Design creative marketing assets
- Handle order fulfillment and customer inquiries
Required Skills
- 1+ year experience in E-commerce
- Photography and video editing
- Proficiency in Tiktok/Shopee platforms
- Adobe Creative Suite/Canva proficiency
- High attention to detail
Job Details
Responsibilities:
- Catalogue Management: Upload new jewelry pieces, product descriptions, specifications, and organize online collections.
- Store Management: Update product listings, pricing, detailed specifications (materials, sizing), posters, banners, photos, and map appropriate media to listings on ecommerce platforms (TikTok, Shopee, etc).
- Stock Coordination: Maintain up-to-date stock levels daily, sync inventory across sales channels, update product availability, and track stock trends.
- Photography & Asset Production: Shoot and edit crisp, detailed product photos and short video clips of jewelry with a digital camera and editing softwares.
- Creative Media Design: Create eye-catching posts, reels, posters and digital flyers for business announcements, sales events, and product launches.
- Asset Organization: Maintain a clean, organized digital library of all raw and edited visual assets.
- Order Fulfillment: Manage daily incoming orders, including handling packaging/fulfillment.
- Customer Enquiries: Ensure that customer inquiries regarding order status, tracking, and product details are handled.
- Ad-hoc duties: Perform other ad hoc duties as assigned.
Requirements:
- Experience: Minimum of 1 year of working experience, preferably in e-commerce catalogue management, product photography, or related fields.
- Portfolio: A proven record demonstrating photography and video editing capabilities.
- Detail-oriented: Highly meticulous and attentive to detail to maintain precise data accuracy, SKU creation, and stock tracking.
- Technical Skills: Proficiency with digital cameras, e-commerce platforms (e.g., Tiktok, Shopee), Photoshop, Lightroom, graphic tools (Canva, Photoshop, Illustrator), and desktop video editors (e.g., Premiere Pro, CapCut).
- Communication Skills: Strong interpersonal and communication skills with a positive attitude to resolve customer inquiries effectively.
- Multitasking: Ability to handle multiple tasks according to schedule.