HR Manager F&B
Job Summary
The HR Manager will lead end-to-end recruitment, shift management, and compliance for a high-volume F&B operation. The role involves managing payroll, employee relations, and training programs to ensure operational excellence. The successful candidate will drive retention strategies and maintain HR documentation to support business growth.
Responsibilities
- Manage end-to-end recruitment for all F&B roles
- Oversee shift scheduling and labor compliance
- Administer payroll, benefits, and HR documentation
- Lead employee relations and disciplinary processes
- Drive retention and employee engagement initiatives
Required Skills
- 8+ years HR experience
- F&B industry expertise
- Employment Act knowledge
- High-volume shift management
- HRMS/Payroll system proficiency
Job Details
1. Talent Acquisition & Workforce Planning
- Lead end-to-end recruitment for all levels — kitchen crew, service staff, supervisors, and outlet managers.
- Partner with operations heads to conduct headcount reviews and anticipate hiring needs during peak seasons and new outlet openings.
2. Rostering & Shift Management Support
- Develop and enforce HR policies governing shift work, split shifts, rest day work, public holiday entitlements, and overtime in compliance with the Employment Act.
- Monitor absenteeism patterns and implement corrective measures.
- Ensure accurate tracking of working hours via HRMS or biometric systems.
3. Onboarding & Training
- Design and implement a structured onboarding programme covering company culture, SOPs, grooming standards, and food safety protocols.
- Identify and utilise available training grants to develop an annual training calendar.
4. Employee Relations & Compliance
- Serve as the primary point of contact for employee grievances, disciplinary matters, and workplace conflicts.
- Manage the full disciplinary process including show cause letters and domestic inquiry proceedings.
- Oversee separation processes including final settlements and exit interviews.
5. Payroll, Benefits & HR Administration
- Oversee monthly payroll processing ensuring accuracy of base salary, allowances, overtime, and statutory deductions.
- Administer employee benefits and maintain accurate records in the HRMS.
- Benchmark compensation packages against F&B industry standards.
6. Employee Engagement & Retention
- Develop retention strategies including structured career pathways and cross-training opportunities.
- Design and run employee engagement initiatives such as staff recognition schemes and team-building events.
7. HR Reporting & Analytics
- Track and report on labour cost as a percentage of revenue.
- Maintain audit-ready HR documentation and support annual HR budgeting.
Requirements:
- Bachelor's degree in HRM, Business, or related field.
- 8+ years HR experience, preferably in F&B industry.
- Strong knowledge of Employment Act and labour regulations.
- Experience managing high-volume, shift-based workforce.
- Proficient with HRMS / payroll systems.
- Strong interpersonal and conflict resolution skills.
- Ability to work independently across multiple brands.
Nice to have:
- Experience with foreign worker management and work permit processes.
- Familiarity with food hygiene and safety certification (e.g. HACCP, Sijil Halal).
- Experience in a chain or multi-outlet F&B environment.
- Bilingual ability (English + Bahasa Malaysia or Mandarin).