Customer Support Executive

Job Descriptions: - Responsible to handle incoming calls from customers and assist them with their inquiries on products and services. - Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives. - Maintain the accuracy of all data and verify the same for all customer services. - Build sustainable relationships and engage customers by taking the extra mile. - Keep records of all conversations in our call center database in a comprehensible way. - Frequently attend training to improve knowledge and performance level. Requirements: - Diploma / Degree in Customer Service Management or any equivalent. - Minimum 1-year of contact center experience is preferred. - Excellent command of English and Bahasa Malaysia both spoken and written. - Ability to handle high call volumes in a fast-paced environment. - Comfortable working under pressure and managing stressful situations professionally. - Candidate must be able to attend the interview and starts immediately (in case shortlisted). - Fresh Graduates are encouraged to apply. - Fully vaccinated with Covid-19 Vaccination. Benefits: - Paid Leave - Hospitalization Leave - Medical Leave - Medical Coverage - Statutory Contribution - Paid Training - Leading to becoming bank's permanent staff (based on performance) - Performance Bonus