Events Customer Experience Executive

Job Description The candidate will be reporting to the PARC Lead. The scope requires the candidate to manage the upkeep of a community park and its assets & facilities while actively engaging with community stakeholders to create a vibrant and participative community through and around the space. As the Events & Customer Experience Executive, you will play a key role in organising community-driven events, enhancing visitor experiences, and managing social media engagement in collaboration with the Marketing & Placemaking Teams. You will be responsible for ensuring that every interaction, both in-person and online, reflects our values and enhances our presence in the community space. Essential Job Functions 1. Event Planning & Execution - Develop, plan, and execute events, workshops, and pop-ups that align with company vision, mission and goals. - Coordinate with vendors, tenants, and community partners to curate meaningful experiences for stakeholders. - Oversee event logistics, from setup to breakdown, ensuring smooth operations. - Track event success through footfall, feedback, and impact metrics. 2. Customer Engagement & Experience - Act as the main point of contact for event organisers and enquiries, ensuring a welcoming and positive experience. - Gather and analyse customer feedback to improve services and event offerings. - Develop initiatives to enhance visitor satisfaction and engagement. 3. Social Media Support - Assist the Marketing Team in scheduling and posting approved social media content related to events and community activities. - Capture photos and videos of events and community activities for use on social media. - Monitor social media comments and direct messages, escalating inquiries or concerns to the appropriate team member. - Provide content to the marketing team for use in social media posts. 4. Stakeholder & Partner Coordination - Work closely with tenants, vendors, and community partners to create collaborative activations. - Ensure smooth communication between stakeholders, balancing their needs with our programming goals. - Assist the Placemaking Team in facilitating communication with existing sponsors and partners for event support. 5. Performance Tracking & Continuous Improvement - Analyse event and social media performance to identify areas for improvement. - Gather insights from attendees and online engagement metrics to refine strategies. - Stay updated on industry trends to enhance community engagement efforts. Requirements Skills, Knowledge and Abilities - Passion for Community & Events: Enthusiastic about creating meaningful experiences that bring people together. - Organised & Detail-Oriented: Skilled in planning and coordinating events efficiently. - Hospitality and customer service skills are a must. - Good communication and interpersonal skills with the ability to manage multiple stakeholder relationships. - Strong verbal and written communication skills in English and Bahasa Melayu. Chinese and Tamil will be an advantage. - Able to work independently, well-organised and capable of meeting deadlines and proactively following-up. - Loves people! Experience - Have experience in planning or coordinating events. - Have experience in facilities management, real estate, project management, hotel management or building related qualifications. - Team-work oriented with good communication skills. - Fresh graduates may apply for the position. - Added advantage for candidate with working experience in hospitality or events. - Added advantage if you’re a local from Subang!