Operations Support Intern
Job Summary
This internship involves hands-on experience in operational sourcing, client coordination, and process optimization within the Customer Success team. You will support the smooth execution of parking operations while ensuring owners and drivers receive an efficient experience. Additionally, you will contribute to data management, user feedback analysis, and team projects to improve internal SOPs.
Responsibilities
- Manage after-sale issues and owner/agent coordination
- Onboard new parking locations
- Oversee booking operations
- Analyze user feedback for process improvement
- Maintain and update operational databases
- Prepare B2B client reports
Required Skills
- Business operations knowledge
- Strong communication and customer service
- Analytical thinking
- Problem-solving and attention to detail
- Proactive mindset
Job Details
Responsibilities:
1) Handle the after-sale issue raised by both client section (owners/parker), sourcing and onboarding of new parking locations, including verifying & coordinating with owners or agents leads.
2) Assist in managing customers to ensure inquiries, subscriptions, and issues are resolved efficiently.
3) Coordinated with the team to oversee smooth booking operations, enabling timely and successful parking for all users.
4) Collect and analyze user feedback to identify improvement areas in client experience and operational flow.
5) Contribute to database enhancement by tracking lead progress, verifying data accuracy, and flagging market insights.
6) Participate in team projects to improve sourcing efficiency, user conversion rates, and internal SOPs.
7) Assist B2B client reports (monthly/weekly).
Requirements:
1) Strong skills in Business Operations, with an understanding of processes, workflows, and efficiency improvement.
2) Excellent Communication and Customer Service capabilities to interact effectively with clients and users.
3) Proactive problem-solving abilities and attention to detail.
4) Enthusiasm for learning and contributing to a dynamic startup environment.
5) Currently pursuing or recently completed a degree in any discipline (we welcome individuals from all backgrounds, as we believe everyone deserves the chance to learn whatever interests them!).
6) Analytical thinker (you’re not just doing tasks, you’re learning how to optimize them).