Operations Aftersales Service Executive

Key Responsibilities: Operations Coordination: - Manage the vehicle registration, inspection, documentation, and delivery process. - Ensure that all vehicle-related documents are complete and accurately updated. - Track vehicle readiness and delivery timelines to ensure prompt handover to customers. - Collaborate with internal departments to maintain a smooth operational flow. Aftersales Service Management: - Address customer inquiries related to vehicle servicing, maintenance, warranty, and aftersales assistance. - Organize service appointments and monitor the completion of services. - Keep track of service schedules and maintenance logs. - Promptly and professionally respond to customer concerns and complaints. Supplier & Workshop Coordination: - Communicate with suppliers, workshops, service centers, and technical teams about repairs, servicing, and warranty issues. - Oversee repair progress to ensure that service quality standards are upheld. - Coordinate parts procurement and check on parts availability as needed. - Assist in troubleshooting technical and operational challenges. Warranty & Claims Administration: - Process and track warranty claims. - Gather and maintain warranty-related documents and records. - Follow up with suppliers and service providers on warranty approvals and claim progress. - Ensure the proper documentation for audit and compliance requirements. Customer Relationship Management: - Foster and sustain positive relationships with customers. - Conduct follow-ups after delivery and service to guarantee customer satisfaction. - Collect customer feedback and suggest service enhancements. - Support initiatives aimed at customer retention and improving service quality. Reporting & Documentation: - Maintain precise records of service history, customer interactions, warranty claims, and operational activities. - Prepare operational and aftersales reports for managerial review. - Ensure meticulous filing and documentation of all related records. Ad Hoc Duties: - Assist management with special projects and operational initiatives as needed. - Carry out additional tasks assigned by management occasionally. Requirements: Education & Qualification: - Diploma or Degree in Automotive Technology, Mechanical Engineering, Business Administration, Operations Management, or related fields. Experience: - Minimum 1–2 years of experience in automotive operations, service advisory, aftersales, workshop coordination, fleet management, or related fields. - Fresh graduates with a strong interest in the automotive industry are encouraged to apply. Technical Competencies: - Basic understanding of vehicle maintenance, servicing, warranty processes, and automotive operations. - Proficient in Microsoft Office applications (Excel, Word, PowerPoint). - Experience with automotive management systems is an added advantage. Soft Skills: - Strong coordination and organizational skills. - Good problem-solving and decision-making abilities. - Customer-oriented mindset with excellent interpersonal skills. - Ability to multitask and work under pressure. - Responsible, proactive, and able to work independently. Other Requirements: - Possess a valid driving license. - Willing to travel and conduct site visits when required. - Willing to work in a fast-paced operational environment. Language: - Mandarin – Preferred to liaise with Mandarin-speaking clients, suppliers, and stakeholders. - English – Written & Spoken. - Bahasa Malaysia – Written & Spoken.