Restaurant Manager
Job Summary
The Restaurant Manager is responsible for overseeing daily operations and ensuring high-quality guest service. This role involves leading the service team, resolving guest issues, and maintaining adherence to standard operating procedures. The candidate will also manage administrative paperwork and support overall restaurant performance.
Responsibilities
- Manage daily restaurant operations
- Supervise and lead service staff
- Handle guest complaints and needs
- Ensure SOP and SOC compliance
- Complete administrative documentation
Required Skills
- 3-4 years F&B experience
- Fluent in Chinese and English
- Strong leadership capabilities
- Excellent communication skills
- Proficiency in MS Office
Job Details
Responsibilities:
- Ensure guests’ needs and expectations are met by providing an efficient and professional service.
- Lead by example by demonstrating exemplary professionalism.
- Attend to guests’ needs and complaints promptly and politely.
- Resolve all potential service failure issues.
- Perform duties in the best interest of the Company, ensuring that the SOP & SOC are applied on daily basis.
- Supervise food and beverage service by directing and guiding subordinates.
- Attend meetings and briefings.
- Submit monthly paperwork to and requisite forms from respective departments.
- Execute any duty that may be assigned from time to time by the Management.
Requirements:
- Minimum of 3-4 years of experience in Food & Beverage industry.
- Fluent in spoken and written Chinese and English (In order to attend to Mandarin and English speaking guests’ needs and complaints promptly and politely).
- Excellent communication & interpersonal skills; able to build lasting relationships with guests.
- Basic competency in Excel, Word and PowerPoint.
- Possess good initiative and leadership skills.