Front Desk Customer Service
Job Summary
The Front Desk Customer Service role involves managing walk-in visitors and handling incoming phone calls professionally. You will be responsible for preparing accurate customer invoices, following up on payments, and assisting with general administrative duties. Additionally, you will coordinate company vehicle matters and support employee attendance monitoring.
Responsibilities
- Manage front desk and phone inquiries
- Handle invoicing and payment collection
- Coordinate vehicle maintenance and inspections
- Assist with administrative tasks and attendance records
Required Skills
- Proficiency in English and Bahasa Malaysia
- Basic Microsoft Office (Excel)
- Customer service orientation
- Basic invoicing software knowledge
Job Details
Responsibilities:
- Welcome walk-in visitors and handle incoming phone calls in a professional and friendly manner.
- Prepare and issue customer invoices accurately and promptly.
- Follow up on outstanding payments to ensure prompt collection of receivables.
- Respond to customer enquiries and assist in resolving issues with a positive and service-oriented approach.
- Manage and maintain records of company utility bills, including water and telecommunication accounts.
- Coordinate company vehicle matters, including vehicle card management, PUSPAKOM inspections, and road tax renewals.
- Assist in monitoring employee attendance and preparing monthly overtime (OT) calculations.
- Organize, maintain, and archive office documents, vouchers, and records to ensure an efficient filing system.
- Provide general administrative support and assist with ad hoc tasks as assigned.
Requirements:
- Able to communicate in basic English and Bahasa Malaysia.
- Proficiency in Mandarin is a significant advantage for handling specific customer groups.
- Minimum SPM qualification preferred. Candidates without SPM may also be considered.
- Fresh graduates are encouraged to apply.
- Prior experience in front desk operations, customer service, or administrative support is highly preferred.
- Familiarity with Microsoft Office applications, particularly Excel for OT calculations, and basic invoicing software is an added advantage.