Senior Executive Operation
Job Summary
The Senior Executive Operation will support daily retail operations and compliance across multiple store locations in Selangor and Kedah. You will monitor KPIs, manage inventory, and provide essential support to store teams to ensure consistent service standards. This role requires regular travel and coordination between store management and the Operations Manager.
Responsibilities
- Monitor SOP compliance and store cleanliness
- Coordinate daily operations across multiple outlets
- Manage inventory levels and replenishment
- Track sales KPIs and operational reports
- Execute marketing campaigns at store level
Required Skills
- 3-5 years retail operations experience
- Diploma or Degree in Business/Retail/Supply Chain
- Strong coordination and organizational skills
- Proficiency in KPI and sales data analysis
- Effective communication and interpersonal skills
- Willingness to travel
Job Details
Operational Support & Compliance: Assist in implementing and monitoring Standard Operating Procedures (SOPs) across all assigned stores. Conduct regular store visits and support audits to ensure compliance with cleanliness, service, and safety standards.
Multi-Outlet Coordination: Support daily operations across multiple store locations and ensure consistency in operations. Follow up on operational issues and ensure timely resolution with store teams.
Team Support & Coordination: Support store supervisors and staff in daily operational matters. Assist in coordinating training and onboarding activities for store employees.
Inventory & Logistics Support: Monitor stock levels and assist in coordinating replenishment with the warehouse and suppliers. Support in ensuring timely delivery and proper stock handling at store level.
Performance Monitoring: Assist in tracking sales performance, operational KPIs, and preparing reports for management review. Highlight operational gaps and escalate issues to the Operations Manager.
Compliance & Reporting: Ensure stores comply with company policies, procedures, and regulatory requirements. Prepare and update operational reports, audit findings, and follow-up actions.
Marketing & Campaign Execution: Support the execution of promotional activities, campaigns, and merchandising plans at store level. Ensure proper display of promotional materials and adherence to campaign guidelines.
Issue Resolution & Support: Assist in handling customer complaints, operational issues, and basic troubleshooting at store level. Escalate major issues to the Operations Manager where necessary.
Requirements:
- Experience: Minimum 3–5 years of experience in retail operations, preferably in multi-outlet or convenience store environments.
- Education: Diploma or Bachelor’s Degree in Business Administration, Retail Management, Supply Chain, or a related field.
- Coordination & Team Support: Good organizational and coordination skills with the ability to support store teams and assist in daily operations.
- Analytical Skills: Basic to intermediate ability to analyze sales data, operational reports, and KPIs to support decision-making and highlight issues.
- Communication: Good interpersonal and communication skills to liaise effectively with internal teams, vendors, and store staff.
- Adaptability: Ability to work in a fast-paced environment and willingness to travel regularly between store locations.