Office Front Desk
Job Summary
The Office Front Desk acts as the face of the client, managing daily operations, greeting guests, and ensuring a seamless workspace environment. This role integrates hospitality, administration, and customer service to support members and facility maintenance. You will collaborate with teammates to maintain a professional, safe, and engaging atmosphere for all.
Responsibilities
- Manage front desk and guest relations
- Oversee facility and workspace operations
- Handle member administration and billing
- Support team collaboration and events
Required Skills
- Customer service orientation
- Administrative proficiency
- Multitasking
- Fluent in English
Job Details
Front Desk & Customer Service
- Serve as the first point of contact for members and guests, providing a warm and professional welcome.
- Handle calls, walk-ins, and emails with efficiency and friendliness.
- Manage visitor check-ins, mail, and deliveries.
- Learn members’ names and preferences to deliver a personalized experience.
Office & Facility Operations
- Support daily workspace operations, including meeting rooms, pantry, and event area upkeep.
- Conduct daily maintenance and safety checks; report and coordinate any repairs or vendor issues.
- Maintain compliance with workplace health and safety standards.
- Assist with event logistics and setups.
Administration & Billing
- Support member onboarding and offboarding processes.
- Assist with member billing and basic payment follow-ups.
- Update member and occupancy records accurately.
Collaboration & Teamwork
- Work hand-in-hand with the Outlet and Community teammates to ensure smooth operations and outstanding member experience.
- Support community and marketing initiatives when needed.
- Support cross-department initiatives and assist with community engagement activities.
- Assist with general ad hoc tasks as and when required.
Requirements
- Friendly, reliable, and customer-focused.
- Detail-oriented with good administrative and organizational skills.
- Able to multitask in a fast-paced environment.
- Comfortable working independently while being a strong team player.
- Fluent in English (Mandarin/Malay is a plus).