Intern SNOC Support Engineer

Responsibilities: - Assist in day-to-day operational matters and functions of the SNOC (Security Network Operation Centre). - Assist in performing L1 troubleshooting during service/network outages. - Assist in escalating issues to proper channels (e.g. Technical Specialist/Technical Manager or Product Manufacturers). - Assist to handle helpdesk tickets and customer complaints/issues. - Assist to provide remote hand support for customer upon request. - Assist to coordinate with service providers for any network or data centre fault. - Assist in maintenance, off-duty support and system upgrades including service packs, patches, hot fixes and security configurations. - Assist Technical Specialist/Senior Engineer/Network Management personnel to ensure effective administration of all installed systems. - Assist in maintaining a comprehensive documentation associated with the installed systems align with the company ISO compliances. Requirements: - At least a Diploma or higher in Computer / IT studies related field. - A 1-2 years of study and experience in IT industry, Computer Systems (Windows & Linux), Networks & OSes. - Knowledge and certification in CCNA will be an added advantage. - Knowledge and certification in Cybersecurity will be an added advantage. - Must be able to commit at least 6 months of internship. - Proficient in BM & English (written & oral). - Must have good analytical & problem-solving skills. - Must be able to collaborate, communicate and build positive relationship with teammates & managers. - Must be able to perform technical requirement efficiently and effectively. - Must be able to be on standby after office hours. - Must be able to be pro-active and taking initiative in performing duties & responsibilities. - Must be able to demonstrate flexibility in responding to unexpected demands. - Must be able to have positive attitude towards continuous learning.