Telemarketer Telesales Specialist
Job Summary
The Telemarketer/Telesales role involves conducting outbound calls to promote financial products and services. You will be responsible for handling customer enquiries, managing objections, and guiding interested prospects through the application process. Success in this role requires meeting sales targets while maintaining high standards of call quality and accurate documentation.
Responsibilities
- Conduct outbound sales calls
- Promote financial products
- Handle customer enquiries and objections
- Meet daily and monthly sales targets
- Update customer records and call outcomes
Required Skills
- Minimum SPM qualification
- 2 years telemarketing/call center experience
- Strong communication and phone etiquette
- Persuasive sales skills
- Ability to handle objections
Job Details
Key Responsibilities
- Contact customers or potential customers through outbound calls.
- Promote financial products and services based on customer needs.
- Explain product information clearly and professionally.
- Handle customer enquiries and objections effectively.
- Follow up with interested customers and guide them through the next steps.
- Maintain good call quality and customer service standards.
- Achieve daily, weekly, and monthly calling or sales targets.
- Ensure customers are properly briefed before proceeding with applications.
- Update customer records, call outcomes, and sales progress accurately.
- Ensure proper documentation and follow-up actions are completed.
- Work closely with the team to support campaign and business targets.
Requirements
- Minimum SPM qualification.
- Around 2 years of telemarketing or call centre experience is preferred.
- Candidates from customer service, tele-collections, telesales, call centre, or other phone-based customer engagement roles are welcome.
- Good communication skills and clear phone etiquette.
- Comfortable with outbound calls and customer follow-ups.
- Sales-driven, persuasive, and able to handle objections.
- Able to work under a 6-month contract arrangement, with potential conversion to permanent.
- Banking or financial services experience will be an added advantage, but not mandatory.