OUTLET MANAGER
Job Summary
The Outlet Manager is responsible for overseeing daily restaurant operations, ensuring high service standards, and managing the team. This role involves staff recruitment and training, handling customer feedback, and maintaining a positive work environment. The position requires strong leadership, effective conflict resolution skills, and a focus on operational excellence.
Responsibilities
- Oversee daily restaurant operations
- Lead, train, and coach staff
- Manage supplies and monitor operations
- Handle customer complaints and feedback
Required Skills
- 2+ years in F&B management
- Fluent in English and Mandarin
- Leadership and conflict resolution
- Adaptable and result-oriented
Job Details
Responsibilities:
- Manage and oversee the entire restaurant operations at The Beer factory.
- Communicate with customers to receive feedback and manage complaints.
- Hiring, training, motivating and coaching employees.
- Organize and supervise shifts.
- Manage restaurant supplies.
- Nurture a positive working environment.
- Monitor operations and initiate corrective actions.
- Resolving conflicts or complaints from customers and employees.
- Able to manage authorities.
- Other ad-hoc tasks as assigned time to time.
Requirements:
- Bachelor’s degree/Diploma/SPM or equivalent.
- Able to speak in English and Mandarin.
- Fresh graduate are welcome to apply.
- Minimum 2 years’ experience in retail F&B chain store management with proven and successful track records in F&B management.
- Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
- Commitment to providing exceptional service to customers and support to team members.
- Easily adaptable to environment and interact with all level of people.
- Result oriented.
- Able to work under strict datelines.