Internship Operations Assistant
Job Summary
The Operations Assistant will support the daily logistics and distribution activities at the Selangor branch. This role involves coordinating shipment schedules, managing branch documentation, and ensuring efficient service delivery. The intern will assist the management team in monitoring performance metrics and supporting overall branch operations.
Responsibilities
- Coordinate daily logistics and distribution
- Manage shipment scheduling and fleet routing
- Handle customer service and service issues
- Maintain accurate shipping documentation
- Monitor branch performance metrics
Required Skills
- Diploma/Degree in Logistics or related field
- 2+ years logistics operations experience
- Proficiency in Microsoft Office/ERP
- Strong problem-solving and leadership
- Fluent in English and Bahasa Malaysia
Job Details
Key Responsibilities
Branch Operations Management
- Oversee and coordinate daily branch logistics operations (inbound, outbound, warehousing, and distribution).
- Implement and monitor standard operating procedures (SOPs) to ensure efficiency and compliance.
- Manage shipment scheduling, fleet coordination, and delivery timelines.
- Plan and optimize delivery routes for maximum efficiency, cost-effectiveness, and timely delivery.
- Supervise and guide drivers, warehouse staff, and supporting teams in day-to-day tasks.
Customer & Service Management
- Act as the main point of contact for customers regarding delivery status, service issues, and special requests.
- Ensure timely updates to customers on shipment tracking and problem resolution.
- Handle escalated service complaints and provide effective solutions.
Documentation & Compliance
- Ensure all shipping and logistics documents (e.g., DO, invoices, packing lists, permits) are accurate and complete.
- Verify customer-signed Delivery Orders (DOs) and ensure proper record-keeping.
- Ensure branch operations comply with company policies, local regulations, and safety requirements.
Performance Monitoring & Reporting
- Track daily branch performance (delivery success rate, turnaround time, costs).
- Monitor and report subcontractor (subcon) attendance, service quality, and overall performance.
- Recommend improvements to optimize costs, resources, and service quality.
Branch Establishment Support
- Assist in setting up and stabilizing branch operations, including workflow, manpower, and resource planning.
- Support recruitment, training, and onboarding of new branch staff.
- Work with HQ management to align branch activities with overall company goals.
Requirements
- Diploma/Degree in Logistics, Supply Chain Management, Business Administration, or related field.
- Minimum 2 years of experience in logistics, transport, or warehouse operations.
- Strong knowledge of logistics processes, delivery scheduling, and documentation.
- Proficient in Microsoft Office and logistics/ERP software.
- Good command of English, Bahasa Malaysia, and local dialects (advantageous).
- Strong problem-solving skills, attention to detail, and ability to work under pressure.
- Leadership qualities with proven ability to supervise and coordinate teams.