Retail Assistant
Job Summary
The Retail Assistant will handle customer service, sales transactions, and store maintenance at Sunway Pyramid. Responsibilities include providing product recommendations, managing POS operations, and ensuring accurate daily stock and cash reporting. The role requires a professional attitude and the ability to maintain high standards of store hygiene and inventory control.
Responsibilities
- Provide customer service and product recommendations
- Process sales transactions and cash handling
- Maintain store cleanliness and stock organization
- Prepare daily sales and inventory reports
Required Skills
- Strong communication and interpersonal skills
- Proficiency in POS systems and cash handling
- Attention to detail and numerical accuracy
- Ability to work independently and in a team
Job Details
Responsibilities:
- Customer service: Greet and assist walk in customers with product info and recommendations.
- Sampling: Distribute samples hygienically - clean testers before and after shifts.
- Sales transaction: Process purchases via Point of Sales (POS) or manually - ensure accurate records.
- Cart maintenance: Keep cart clean, organized and well stocked at all time.
- Cash handling: Reconcile cash and digital payments at day-end; report discrepancies.
- Reporting: Submit daily sales, cash and stock report - alert supervisor on low or fast moving stock.
- Product knowledge: Stay updated on product features, ingredients, and promotion to better assist customers.
Essential Skills & Requirements:
- Strong customer service and communication skills.
- Friendly, approachable, and professional attitude when assisting customers.
- Basic sales skills and ability to recommend products confidently.
- Ability to handle cash, digital payments, and POS systems accurately.
- Good numerical skills and attention to detail for transactions and reporting.
- Ability to maintain cleanliness, hygiene, and product presentation standards.
- Good organizational skills to keep stock and displays well maintained.
- Ability to monitor inventory and report low or fast-moving stock.
- Willingness to learn and maintain up-to-date product knowledge.
- Ability to work independently and as part of a team.
- Reliable, honest, and responsible when handling cash and stock.
Preferred Qualifications:
- Minimum secondary school/SPM qualification.
- Previous retail, sales, customer service, or cashier experience is an advantage.
- Experience using POS systems is preferred.