E-Commerce Operations Executive
Job Summary
We are seeking a proactive Senior E-Commerce Operations Executive to manage daily online sales, livestream arrangements, and platform operations across TikTok Shop, Shopee, and Lazada. The role involves overseeing product listings, order fulfillment, and stock coordination while maintaining clear communication with suppliers and live hosts. You will act as the operational backbone to ensure campaign execution and smooth platform performance.
Responsibilities
- Manage daily operations on TikTok Shop, Shopee, and Lazada
- Oversee order fulfillment and platform health
- Coordinate stock levels and supplier deliveries
- Schedule and monitor livestream sessions and host performance
Required Skills
- 1-2 years e-commerce operations experience
- Proficiency in Seller Center tools (TikTok, Shopee, Lazada)
- Strong communication and negotiation skills
- Data analysis and dashboard reporting
- Multitasking in fast-paced environments
Job Details
Key Responsibilities:
1. Platform Operations
- Oversee daily operations on TikTok Shop, Shopee, Lazada & Website.
- Ensure all orders are packed, shipped, and updated on time.
- Track pending orders, delayed shipment, cancellation rate & platform penalties.
- Maintain accurate pricing, product listing, keywords & campaign banners.
- Assist in platform promotions and campaigns.
2. Supplier & Stock Coordination
- Communicate with suppliers on stock availability & purchase arrangements.
- Follow up on delivery schedules, stock replenishment & urgent orders.
- Update weekly stock list & highlight low-stock / fast-moving items.
3. Livestream Scheduling & Support
- Arrange weekly TikTok Live sessions with hosts/influencers.
- Ensure hosts follow product script, promotion highlights & go live on time.
- Monitor conversion, live duration, add-to-cart & GMV performance.
- Improve show flow and upsell items during livestream sessions.
4. Communication & Follow-Up Responsibility
- Respond to supplier/host/platform matters promptly & professionally.
- Escalate urgent issues (out of stock, shipment delay, cancellation risk) immediately to Manager.
- Keep record of communication and ensure tasks are followed through.
Requirements:
- Proven experience in E-Commerce, Online Sales, Live Streaming Coordination, Digital Marketplace Management.
- Knowledge of Shopee Seller Centre, TikTok Shop Seller Centre, Lazada Seller Tools.
- Strong negotiation skills with suppliers and logistics partners.
- Able to handle multiple tasks, campaign schedules, and sudden host/live changes.
- Strong communication and follow-up discipline.
- Data-driven mindset and comfortable reading analytics dashboards.
- Responsible and self disciplined.