Online Seller
Job Summary
The Online Seller will manage sales inquiries and promote products across various digital platforms. The role focuses on ensuring a smooth purchasing experience and achieving set sales targets. Responsibilities include customer engagement, order tracking, and maintaining product listings.
Responsibilities
- Manage customer inquiries on social/e-commerce platforms
- Promote and sell products
- Monitor order, payment, and delivery status
- Maintain product listings and stock availability
- Achieve sales targets
Required Skills
- Minimum SPM or Diploma
- Customer service skills
- Digital platform knowledge
- Proactive and independent
- Multilingual proficiency (EN, BM, Mandarin)
Job Details
Responsibilities:
- Manage and respond to customer inquiries through online platforms such as WhatsApp, Facebook, Instagram, TikTok, Shopee, and Lazada
- Promote and sell company products through social media and e-commerce platforms
- Follow up with customers regarding orders, payments, and delivery status
- Prepare quotations and provide product recommendations based on customer needs
- Maintain good customer relationships and provide excellent customer service
- Assist in creating online marketing content and promotional postings
- Update product listings, pricing, and stock availability on online platforms
- Achieve sales targets set by the company
Requirements:
- Minimum SPM / Diploma in any field
- Fresh graduates are encouraged to apply
- Good communication and customer service skills
- Basic knowledge of social media and online selling platforms
- Responsible, proactive, and able to work independently
- Ability to speak English, Bahasa Malaysia, and Mandarin will be an added advantage
- Experience in online sales or retail sales is preferred