Hospitality Operations Assistant
Job Summary
We are seeking a hands-on Property Operations Assistant to support the daily operations of our homestay units. This role is responsible for ensuring all properties remain comfortable, well-maintained, and guest-ready. You will handle routine inspections, minor technical repairs, and coordinate with teams to ensure seamless guest experiences.
Responsibilities
- Perform routine property inspections and quality checks
- Execute minor repairs (plumbing, lighting, locks)
- Prepare units for guest check-in and readiness
- Coordinate with housekeeping and external vendors
Required Skills
- Hands-on technical/repair skills
- Problem-solving and urgency management
- Detail-oriented property maintenance
- Teamwork and coordination skills
Job Details
Key Responsibilities:
- Conduct routine inspections and quality checks to ensure all units, facilities, and common areas are well-maintained and meet company standards.
- Ensure cleanliness, functionality, and overall upkeep of units and shared spaces.
- Assist with defect checking, identify issues, and report to the team for follow-up.
- Perform fixes and adjustments (e.g. lighting, fittings, plumbing, door/lock issues) to maintain smooth operations.
- Support urgent on-site issues and resolve them promptly to minimize disruption.
- Assist in setup units, including furniture, appliances, and installations.
- Prepare units prior to guest check-in, including final inspection and readiness checks.
- Coordinate with third party contractors and vendors for necessary servicing or repairs.
- Work closely with housekeeping and operations team to ensure units are consistently maintained and ready for use.
Requirements:
- Able to perform fixing and adjustment works (e.g. lighting, plumbing, fittings, door/lock issues) independently.
- Hands-on, practical, and comfortable handling on-site tasks and minor technical issues.
- Good problem-solving skills with the ability to respond quickly to urgent situations.
- Responsible, detail-oriented, and able to maintain high standards of unit quality and readiness.
- Physically fit and willing to move between units / properties when required.
- Able to work independently with minimal supervision.
- Good teamwork and communication skills to coordinate with housekeeping, operations team, and external vendors.
- Willing to learn and adapt in a fast-paced hospitality environment.
- Prior experience in property operations, hospitality, housekeeping support, or similar roles is an advantage.
- Own transport is preferred (for traveling between properties).