Clinic Front Desk Receptionist
Job Summary
The Clinic Front Desk & Receptionist is responsible for managing patient appointments, handling clinic inquiries, and ensuring smooth patient flow. This role includes inventory management, maintaining clinic cleanliness, and supporting social media communication. The ideal candidate must be organized, friendly, and proficient in both Mandarin and English.
Responsibilities
- Manage patient appointments and flow
- Handle payments and follow-ups
- Maintain clinic inventory and supplies
- Manage social media inquiries
Required Skills
- Fluent in Mandarin and English
- Basic computer literacy
- Strong organizational skills
- Friendly and patient attitude
Job Details
Job Responsibilities
1. Appointment & Patient Flow Management
- Manage appointments for walk-in patients, phone calls, and WhatsApp inquiries.
- Send reminders for upcoming appointments.
- Follow up with patients who missed their appointments (defaulter tracing).
- Call patients into the consultation room when it’s their turn.
- Retrieve medications prescribed by the doctor and present them for cross-checking.
- Collect payments and issue receipts.
- Arrange follow-up appointments.
2. Clinic Inventory & Supplies Management
- Monitor and maintain stock levels for medical supplies, equipment, and medications.
- Perform basic clerical tasks (faxing, photocopying, data entry).
- Keep the clinic area clean, tidy, and presentable.
3. Social Media & Communication
- Reply to inquiries on the clinic’s social media pages.
- Announce clinic closures or changes during festive seasons or special occasions.
- Assisting with clinic media productions.
4. Extra (Added Advantage)
- Basic video editing skills.
- Canva design skills.
Requirements
- Must be able to speak and read Chinese (Mandarin).
- Good communication skills in English.
- Friendly & patient.
- Responsible, punctual, and organized.
- Basic computer literacy (WhatsApp Web, email, spreadsheets).
- Experience in a clinic setting is a bonus, but not required — training will be provided.