Customer Service Intern
Job Summary
The Customer Service Intern will assist in daily operations at the Concierge Counter by welcoming shoppers, handling inquiries, and providing general mall information. The role also involves managing customer feedback, supporting lost and found services, and assisting with mall events and administrative tasks. Candidates should currently be pursuing a Diploma or Degree and possess good communication and interpersonal skills.
Responsibilities
- Assist in daily operations at the Concierge Counter
- Welcome and attend to shoppers' enquiries
- Handle customer feedback, complaints and requests
- Support lost and found services and maintain records
- Assist in mall events and gift redemption
- Perform basic administrative tasks and data entry
Required Skills
- Currently pursuing Diploma or Degree in relevant field
- Good communication and interpersonal skills
- Friendly, responsible and customer-oriented
- Able to communicate in English and Bahasa Malaysia
- Basic computer skills
Job Details
Assist in daily operations at the Concierge Counter. Welcome and attend to shoppers' enquiries and provide general mall information. Assist in handling customer feedback, complaints and requests. Support lost and found services and maintain relevant records. Assist in mall events, promotional activities and gift redemption. Perform basic administrative tasks, data entry and documentation. Coordinate with other departments to attend to customer needs. Perform other duties as assigned by the supervisor.
Requirements:
Currently pursuing a Diploma or Degree in any relevant field. Good communication and interpersonal skills. Friendly, responsible and customer-oriented. Able to communicate in English and Bahasa Malaysia. Basic computer skills. Willing to work on weekends and public holidays when required.