E-Commerce Retail Operations Executive
Job Summary
This role focuses on executing and managing daily operations independently, ensuring tasks are completed accurately and on time. You will oversee end-to-end order fulfilment across multiple platforms (Website, Shopee, Lazada, TikTok) and maintain precise inventory records. The position also involves handling customer enquiries and ensuring the physical workspace remains organized and operational.
Responsibilities
- Manage multi-platform order fulfilment
- Maintain inventory accuracy and stock tracking
- Handle customer enquiries professionally
- Oversee daily office and operational workspace readiness
Required Skills
- 1-3 years in e-commerce/retail operations
- Strong attention to detail
- Proficiency in Excel and Google Sheets
- Independent problem-solving ability
- Willingness to work onsite and occasional weekends
Job Details
### Key Responsibilities
**E-commerce & Order Operations**
- Manage customer orders across all platforms end-to-end (Website, Shopee, Lazada, TikTok).
- Own and manage end-to-end order fulfilment across all platforms, ensuring accuracy and timely processing.
- Ensure all orders are processed accurately and within required timelines.
**Fulfillment & Inventory Execution**
- Handle end-to-end order processing and packing with high accuracy.
- Maintain accurate inventory records and ensure proper stock tracking.
- Conduct stock checks and clearly flag any discrepancies.
- Prepare and manage stock for pop-ups, including setup and return.
**Customer Experience**
- Manage customer enquiries across all platforms in a timely and professional manner.
- Take ownership of resolving issues and ensuring clear communication throughout.
- Maintain consistent and accurate communication aligned with brand standards.
**Office & Operational Readiness**
- Ensure the office, packing area, and workspace are consistently organised, functional, and ready for daily operations.
- Maintain display samples and operational materials in clean, complete, and ready for use.
- Monitor and manage operational supplies, ensuring availability without disruption.
- Coordinate with external vendors where required.
### Requirements
- 1–3 years of experience in e-commerce operations, admin, retail ops, or fulfilment.
- Strong attention to detail and ability to stay organised.
- Skilled in using Excel / Google Sheets for tracking and reporting.
- Able to work independently and complete tasks without constant follow-up.
- Able to identify and flag operational issues early with clear information.
- Able to follow processes accurately and communicate clearly.
- Based in Kuala Lumpur / Selangor and available for 100% onsite work (Petaling Jaya, Damansara Jaya).
- Open to working weekends on an as-needed basis for brand pop-ups.